Question 1

How can I track my order?

Accepted Answer

You can track your order by following the steps below:

1. Go to ‘My Account’.
2. Click on 'My Orders'. You will find all your orders on this page.
3. You can click on each order and check by using the Order number.
4. Click on 'Track Order', and you can locate where your order is.

Question 2

How do I place an order?

Accepted Answer

Placing an order at Industrybuying is super easy. You just have to follow these simple steps:

1. Select the items you want to shop for.
2. Enter the PIN code to check the estimated delivery time.
3. Click on the circle option in the right corner to place a bulk order or directly go to the ‘Buy Now’ or “Add to Cart” option.
4. Enter your basic details, confirm the email address and phone number via OTP, and submit your shipping address.
5. Enter your payment information, and your order will be placed.

Note: *If you need any assistance, give us a call. We will be happy to help you in placing your order. You can contact us on +91 8448449073 to book your order on call. Call Timings:- 9:00 AM - 8:00 PM (Monday to Sunday)

Question 3

Do you take orders over the phone?

Accepted Answer

Yes, orders can be placed over the phone. To place your order, call us at +91 8448449073. Calling Hours:- Monday to Sunday, 9:00 AM to 8:00 PM

Question 4

How long does it take to deliver the order?

Accepted Answer

Shipment usually takes 2-9 days to arrive at your delivery address after it has been shipped based on your PIN code. However, if there is a delivery delay, it can be due to one or more of the following factors:

- Natural disasters, such as floods and earthquakes.
- Political unrest, federal and state holidays, etc.

Question 5

I missed the delivery of my order today. What should I do?

Accepted Answer

Don’t worry..We are there to help you! We will contact you to check your availability and accordingly reschedule your order’s delivery.

Note : Orders can only be re-attempted to be delivered three times before being sent back to our warehouse. We regularly request our clients to receive their orders within the allotted time frame to avoid cancellation.

Question 6

Can I accept the package after checking the contents inside it?

Accepted Answer

In accordance with our company policy, packages cannot be delivered with an open box. Should you encounter any problem with the product once you receive it, please contact us within 24 hours.

Question 7

How do I know if my order is confirmed?

Accepted Answer

After successfully placing the order, you will receive an order confirmation email, WhatsApp, and SMS with the expected shipment time.

Question 8

How can I get my order delivered faster?

Accepted Answer

We focus on getting the orders delivered as fast as possible but as of now, we do not provide expedited delivery. However, we will notify you when such services are rolled out in the future.

Question 9

My order status shows 'Out for Delivery', but I haven't received it yet. When will I get my order?

Accepted Answer

The 'Out for Delivery' status indicates that your package is on the way and will be delivered soon. It means that the package is now in the hands of a delivery person. The courier will attempt to deliver the package on the same day, though delivery may be delayed due to weather or other unforeseen conditions.

Question 10

What if I find my package opened or tampered with upon delivery?

Accepted Answer

Please don't accept any packages that have been opened or tampered with. Please let us know as soon as you receive the parcel in such a condition. (Call us: 8448449073 or email us at care@industrybuying.com)

Question 11

Can I add an item to my order after I have placed my order?

Accepted Answer

Once you've placed an order, you won't be able to add any more goods. However, you can place a new order for the selected items.

Question 12

Can I change the delivery time for my order?

Accepted Answer

Sorry, currently, we don't have the feature to change the delivery time for an already placed order.

Question 13

Can I place a bulk order for an item?

Accepted Answer

Yes, bulk orders for an item can easily be placed. You can contact our sales team to place a bulk order or select a bulk quantity from the product page. Contact us by calling 8448449073 or dropping an email to us at sales@industrybuying.com.

Question 14

Which courier company will deliver my order? Can I choose my preferred delivery partner?

Accepted Answer

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via Email/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will notify you when such services are rolled out in the future.

Question 15

Can I check the Estimated Delivery Date before placing the order?

Accepted Answer

For an expected delivery date, you can enter your PIN code on the ‘product detail page’ and get an estimated delivery date of your product.

Question 16

How can I cancel my order?

Accepted Answer

You can cancel an order using any of the below mentioned methods:

1. Go to ‘My Account’.
2. Click on 'My Orders'.
3. Against every order, there is an option "Cancel". Simply click on that button and cancel your order.

A cancellation request won't be honoured if the order has already been packed (ready to ship) or dispatched. If the delivery representative reaches you in this situation, you can decline to accept the order or raise a cancellation request via the customer care team to cancel.

Question 17

When can I cancel my Order?

Accepted Answer

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

Question 18

How long does it take to cancel an Order?

Accepted Answer

The order will be cancelled when you request it via the application or customer service team. You can call us at +91 8448449073 or email us at care@industrybuying.com.

Question 19

Can Industrybuying.com cancel any order?

Accepted Answer

Yes, Industrybuying.com has the right to cancel any order under the following circumstances:

- Information about the customer's address (street number, landmark, etc.) is incorrect or incomplete.
- If an Industrybuying.com product's price or specification is incorrect.
- Products not being available—In rare circumstances, the order will be cancelled if a product runs out of stock with the vendor. However, the remaining products will be delivered if the order contains more products.
- If, despite making an order, the customer's address falls outside our service region or is designated as such by our logistic partner.
- Allegedly false information is submitted

Question 20

Are there any cancellation charges involved while cancelling the order?

Accepted Answer

No, we won't charge you anything for cancelling the order.

Question 21

When can I get a refund for my Cancelled order?

Accepted Answer

Following cancellation, the customer will get a full refund through the payment method they used when completing their transaction.

- Netbanking/Wallets and Credit/Debit Cards - 3-5 Business Days
- If you paid by NEFT and cheque, send the information below to care@industrybuying.com from your registered email address.
  - Account number
  - Account Holder's name
  - IFSC Code
  - Upon receiving the information, your refund will be handled in 3-5 business days after we receive your information, and it will appear in your account in the next 2 business days.
- After cancellation, the refund for EMI payments will be credited within 6 to 8 business days. You can check the timeline here(1).

Question 22

My payment process was interrupted. What should I do?

Accepted Answer

Our customer care team is ready to assist you, so don't panic. Our staff will confirm your order once we have reviewed the payment confirmation. Therefore, if the transaction was successful, we advise you to send the transaction screenshot to care@industrybuying.com.

Question 23

What payment methods do you accept? How can I pay for my order at Industrybuying?

Accepted Answer

Any of the following payment options are accepted to place an order.

- Cash on Delivery
- Net Banking
- Credit or debit cards from Visa, MasterCard, Maestro, and American Express that are issued in India and 21 other nations
- NEFT/RTGS
- EMI
- IB Credit (up to ₹2 Lakhs)

Question 24

Is it safe to shop online using my Debit Card Or Credit Card?

Accepted Answer

All transactions involving credit cards, debit cards, and online banking are carried out over encrypted secure connections. Therefore, shopping online with us is completely safe. Industrybuying uses secure, reliable payment gateways run by reputable banks to process all credit and debit card payments. Banks now employ the 3D secure password service for online transactions, adding an extra degree of security through identity verification.

Question 25

What should I do if my payment fails?

Accepted Answer

If a payment is unsuccessful, please retry with accurate account information, a valid password for net banking, and a stable Internet connection. If the payment is debited and there is no confirmation message, your money will roll back to your identical source bank account in 3 to 5 business days. If you need more information or clarification, you can always contact our ‘Customer Care' helpdesk.

Question 26

Is there a Cash on Delivery payment option for every product I buy on Industrybuying?

Accepted Answer

Most of the products on our website have cash-on-delivery payment options. By entering the PIN code on the product page, you can check if your area's PIN has COD serviceability.

Question 27

Are there any hidden charges when I purchase from Industrybuying?

Accepted Answer

Only the amount shown on your order summary page is the amount you need to pay. If the courier delivery person ever tries to charge you more, please refuse to pay them and contact us.

**there can be additional GST, tax, or COD delivery fees only on the total price. There are absolutely no unreported fees or charges.

Question 28

What steps does Industrybuying take to prevent card fraud?

Accepted Answer

We prioritise detecting and preventing fraud to ensure that all transactions with us are authorised and legitimate. We take several precautions to secure our customers' information completely.

Online transactions are routinely watched for suspicious behaviour, and some of them may be manually reviewed if we believe the cardholder did not authorise the transaction.

The transaction is put on hold, and we ask the customer to provide ID verification when we cannot rule out fraud to ensure that the transaction is legitimate.

Question 29

What if I find my package opened or tampered with upon delivery?

Accepted Answer

Please don't accept any packages that have been opened or tampered with. Please let us know as soon as you receive the parcel in such a condition. (Call us: 8448449073 or email us at care@industrybuying.com)

Question 30

Can I add an item to my order after I have placed my order?

Accepted Answer

Once you've placed an order, you won't be able to add any more goods. However, you can place a new order for the selected items.

Question 31

Can I change the delivery time for my order?

Accepted Answer

Sorry, currently, we don't have the feature to change the delivery time for an already placed order.

Question 32

Can I place a bulk order for an item?

Accepted Answer

Yes, bulk orders for an item can easily be placed. You can contact our sales team to place a bulk order or select a bulk quantity from the product page. Contact us by calling 8448449073 or dropping an email to us at sales@industrybuying.com.

Question 33

Which courier company will deliver my order? Can I choose my preferred delivery partner?

Accepted Answer

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via Email/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will notify you when such services are rolled out in the future.

Question 34

Can I check the Estimated Delivery Date before placing the order?

Accepted Answer

For an expected delivery date, you can enter your PIN code on the ‘product detail page’ and get an estimated delivery date of your product.

Question 35

Can I order an 'Out of Stock' or ‘Temporarily Unavailable’ product?

Accepted Answer

Regrettably, products marked as "Out of Stock" or "Temporarily Unavailable" cannot be ordered.

Question 36

Is it necessary to have an account to shop on Industrybuying?

Accepted Answer

No, it is not. You can check in as a guest visitor, but for us to deliver the goods to your door, you must provide us with a working email, phone number, and address.

Question 37

What is Minimum Order Quantity?

Accepted Answer

A minimum quantity may be mandatory on a few items in specific orders. It may vary depending on the product you choose.

Question 38

Can I order on Phone or WhatsApp?

Accepted Answer

Yes, we do help our users place orders through Phone and WhatsApp. You can contact us at 8448449073 or click on the WhatsApp Icon.

Question 39

What does Non-refundable mean?

Accepted Answer

'Non-refundable' refers to a situation where a payment or fee that has been made or collected will not be returned to the payer, even if the product, service, or arrangement for which the payment was made is not used or completed as originally intended. The policy varies from product to product. You can check on the product page whether the product is Refundable.

Question 40

How will my order be delivered to me?

Accepted Answer

Your order will be delivered through reputed delivery partners right at your doorstep.

Question 41

What is the difference between shipping time and delivery time?

Accepted Answer

Your order's packing and delivery are referred to as shipping.

Shipping Time: The number of working days it will take us to ship the product (for example, "ships within 4 days").

Delivery Time: After the order has been shipped, the product may take an additional few days to reach its destination, depending on the delivery address and the chosen courier service

Question 42

What is the standard delivery time?

Accepted Answer

Usually, a package is delivered in 5 to 7 days. However, depending on the quantity of the order, the shipping address, and the product's availability, it may take longer or shorter time for specific products.

Question 43

Why is the standard delivery time different for some products?

Accepted Answer

The time taken to deliver a product depends upon the below-mentioned parameters:

- Stock availability
- Size of the order
- Shipping Address
- Size of the product
- Make-to-Order products

Question 44

How do I pay for my COD order? Or What do you mean by COD order?

Accepted Answer

When you choose the COD (Cash on Delivery) option, you can give the delivery boy cash to cover the cost of your product as soon as you receive it. Also, you can make an online payment via UPI, QR code or Debit/ Credit card at delivery time.

Question 45

Why is COD not offered at my location?

Accepted Answer

For several PIN codes across PAN India, the COD payment option is not yet accessible.

You can always check for our shipping and services using the pin code finder on the website or product detail page.

Question 46

How can I check if Industrybuying delivers to my PIN Code?

Accepted Answer

Every product detail page includes a pincode finder to check our delivery service zones. To verify if your area is serviceable, input your PIN code.

Question 47

Products cannot be shipped to my area. Why?

Accepted Answer

Industrybuying makes every effort to ensure that we deliver the product to every area; however, there are rare cases where this is not possible. Either general regulations or circumstantial unavailability with our courier partners could cause this.

Question 48

I have a complaint about the courier guy who came to deliver my order.

Accepted Answer

Please contact our Customer Support with the details, and we’ll look into the matter.

Question 49

Will I receive a call before Industrybuying attempts to deliver packages to my place?

Accepted Answer

Yes, the courier person will call you before the delivery if he cannot find your location or the shared address.

Question 50

Does Industrybuying deliver internationally?

Accepted Answer

No, as of now, we do not deliver internationally.

Question 51

Can I return the product delivered to me?

Accepted Answer

Yes, The product is easy to return if it meets any of the following criteria:

- The product is physically damaged/defective
- Different from the description on the website
- Wrong item delivered
- Missing item
- MRP/ Price Issue

Question 52

What are the requirements to return the order?

Accepted Answer

Below are the requirements for Return.

- After receiving the order, the customer must notify us within 7 days. However, if the item is damaged, incomplete, or missing, please notify us within 48 hours. You can call us on +91 8448449073 or email us at care@industrybuying.com.
- The product must not be opened.
- Brand packaging must be kept whole.
- A bill should be accessible.
- All of the labels and tags must be present.
- MRP must not be tampered with.
- Exempted/ non-returnable items: Electronic items, including printers, carts, tablets, testing/lab equipment, and products marked explicitly as non-returnable in a product's catalogue, are not accepted for returns.

Question 53

When will the customer not be eligible for return/exchange?

Accepted Answer

The customer is not eligible for return/exchange if:

- The product is “No longer needed”.
- If the product gets damaged or there’s wear and tear due to improper management by the customer.
- Available on-request (on-demand) products will not be returned.
- Quality Issue.

For a better understanding, you can refer to the link: https://www.industrybuying.com/s/return-and-cancellation.html

Question 54

What should I do if hardware or functional issues arise with the device I bought from Industrybuying?

Accepted Answer

If any problem occurs after the delivery, please contact our customer care team within 48 hours of delivery.

You can contact the brand's authorised service centre for help if it is a National Brand Products manufacturing defect.

Question 55

How can I know the status of my refund?

Accepted Answer

You will be notified via email once your refund has been processed.

The timeline for refunds is here(1)

For cancellation before shipping, refunds are processed within 3-5 business days. If the order has been returned due to any other issue, we refund it after we receive the item back at our warehouse within 3-5 business days.

Question 56

If I have ordered many items, can I return one or more items, or do I have to return the entire order?

Accepted Answer

In this case, returning an entire order is not necessary. You can return one or more items in your order.

Question 57

Can I return the items after the policy period?

Accepted Answer

Sorry, returns are not possible after the policy period.

Question 58

What should I do if I have an issue with my product after the return policy period?

Accepted Answer

If applicable, you can contact the brand or an authorised service centre to claim the warranty for your product.

Question 59

Do I have to return the free gift when I return a product?

Accepted Answer

Yes, the free gift and the originally delivered product must be returned.

Question 60

I have requested a return of my item. When will it happen?

Accepted Answer

Once we receive the complete product images, our return team will review your return request. Once the request is approved, the item will be picked up in 2-3 days.

Question 61

How long would it take to receive the refund of a returned product?

Accepted Answer

Once the item is picked up and arrives at our warehouse, we usually initiate the refund within a single business day. It will be reflected in your source account in the next 3-5 business days.

Question 62

How will I receive my refund for the returned orders?

Accepted Answer

Refunds for the online paid orders will be reversed/refunded to your source account.

However, in the case of COD [cash on delivery], the refund is processed via NEFT(Bank details) in your bank account.

For the refund timeline, please refer here

Question 63

Can I request a NEFT refund if I paid through a Credit Card/Debit Card/Net Banking?

Accepted Answer

No, if you paid via credit card, debit card, or net banking, the amount will be refunded through the same medium you initially used.

Question 64

What details are required for initiating a return process?

Accepted Answer

We request you to keep the below details handy:

- Images of outer packaging from all sides
- Confirm if the package was intact at the time of delivery
- Packaging slips & Invoice
- Packaging material images
- Shipment label